Officer, Service and Adminstration

About the position

This role consists of Infrastructure and Operations (I&O) work to enhance the experience for staff and students through the proactive, sustainable development, maintenance and improvement of University facilities, grounds and amenities. In this dynamic role, you’ll use your sound administrative skills and responsive style to ensure best customer outcomes are delivered.

You will;

• Deliver a range of I&O front desk functions including face-to-face, online and telephone customer enquiries
• Administer work requests and high risk permits and provide access to facilities and areas within campus as well as day-to-day I&O related administrative processes
• Work with a range of internal and external stakeholders including but not limited to contractors, academic staff, students, onsite tenants and businesses

Skills and Experience

To be considered for this position, you will have;

• Previous experience in a customer service or contact center role or a strong customer service mindset and commitment to meet timelines
• Highly developed interpersonal skills and demonstrated ability to work with a range of stakeholders and within a team environment
• High attention to detail with an aptitude to work with a variety of software packages
• Be available to work 5 days per week onsite on a rotating weekly roster of 8am – 4pm and 9am – 5pm

Please refer to the Position Description for other duties, skills and experience required for this position.

Benefits:

• 17% employer contributed superannuation
• on site child care facilities
• flexible work arrangements
• discounts for staff and their family members to study a range of La Trobe courses

How to apply

Closing date: By 11:55pm Tuesday the 7th of May 2024

Position Enquiries: Tracey Khan

Recruitment Enquires; Jacqueline Lava

Position Description below:

Please submit an online application ONLY and include the following documents:

• Cover letter
• An up-to-date resume
• A brief statement addressing the Essential Criteria (skills and knowledge) in the PD

Please scroll down to apply.

Aboriginal and Torres Strait Islander Applicants

We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement .