Operations manager

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for

• Lead the development and implementation of chatbot solutions, aligning with business goals and customer needs.
• Oversee the ongoing management, maintenance and enhancement of the platform and bots.
• Collaborate with cross-functional teams to ensure smooth integration with existing systems and data sources.
• Prioritize and manage the chatbot teamwork- pipeline to maximize value delivery from the capability.
• Monitor and report on the performance of the chatbots. Leverage platform analytics and insights to improve platform and bot functionality and enhance our overall data-driven digital initiatives.
• Manage Chatbot & Voice Bot solution documentation and contribute to the overall knowledge.

About you

• Extensive experience in building, integrating, and maintaining chatbot and voice bot using no code/ low code solutions. Cognigy experience highly desirable, but not essential.
• Strong project management and delivery skills, with a track record of delivering project on time and within budget.
• Knowledge of bot workflows and NLP/NLU techniques
• Highly developed "first principles" problem solving skills, combined with a curious and creative mind-set. Experience with agile and software development lifecycle methodologies.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.

What's on offer

• Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.

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