Outlets Manager

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

• Responsible for the timely set up of the assigned Food & Beverage outlets, according to the meal settings and in line with the opening hours
• Preparing schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conducting regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluating the performance of the assigned team and initiate internal development and promotions
• Establishing and updating the outlet’s database of regular guests
• Touring the outlets and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Being actively involved in the outlets promotional activities.
• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlets Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlets menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Three to five years’ experience in all facets of hotel Food & Beverage operations including a minimum of two years leadership experience in a luxury hotel environment is required
• Strong knowledge of wine and fine dining service is required
• At least 1 year’s international experience in a luxury hotel environment is preferred
• A degree in Hospitality Management or Restaurant Management is preferred
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times in a demanding and fast paced environment is required
• Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Strong communication and organizational skills are required
• Excellent organizational skills with ability to prioritize and multi-task is required
• Knowledge of Delphi, Micros POS Systems and MS Office applications are required

Additional Information

We are Heartists:

We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.

As a Sofitel Heartist, you will also be rewarded with:

• Career development opportunities within the largest hotel group in the Pacific
• Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.