Operations Manager

The Operations Manager at Bank of America Corp. in Adelaide, South Australia, AU will be responsible for overseeing the day-to-day operations of the branch, ensuring efficiency, compliance, and exceptional customer service. This role requires a seasoned professional with at least 5 years of experience in the banking industry and a track record of success in operations management.

Responsibilities: 1. Manage a team of operations staff, including hiring, training, and performance evaluations. 2. Develop and implement operational procedures to streamline processes and improve efficiency. 3. Ensure compliance with banking regulations and internal policies. 4. Monitor branch performance metrics and implement strategies to meet or exceed targets. 5. Collaborate with other departments to ensure smooth operations and customer satisfaction. 6. Handle customer inquiries and resolve escalated issues. 7. Analyze data and generate reports to support decision-making. 8. Stay current on industry trends and best practices to continuously improve operations.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in operations management in the banking industry. 3. Strong leadership skills and the ability to motivate and inspire a team. 4. Excellent communication and interpersonal skills. 5. Emotional intelligence and the ability to handle difficult situations with grace. 6. Independent and passionate about delivering exceptional results. 7. Ability to thrive in a fast-paced, dynamic work environment.

Benefits: - Vision insurance - Remote work flexibility - Company transportation

Working Environment: At Bank of America Corp., we flourish in a culture that embraces change and responds resiliently. Our team is dedicated to continuous improvement and innovation, and we support each other in achieving our goals.

Deadline to apply: May 13, 2024

Equal Opportunity Statement: Bank of America Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.