Partner Success Manager

Description

Overview of the Role:

Seeking Partner Success Managers to join our Partner Success team. Partner Success Managers ensure partners excel in delivering outstanding customer experiences. Collaborate closely with partners to boost customer value and adoption while minimizing attrition risk. Craft success plans for strategic partners, leveraging our organization's resources. Engage with implementation partners within the Salesforce ecosystem to enhance their pre and post-sales skills, driving successful customer implementations. Collaborate globally to ensure partners have the necessary credentials and capabilities, emphasizing thought leadership and best practices. Leverage expertise to oversee implementation planning and delivery, ensuring mutual success outcomes. Deep market understanding, collaborative work style, and ability to engage with executives are essential. This role offers flexibility for in-office or remote work.

Responsibilities:

• Evaluate partners' pre and post-sales capabilities.
• Create, orchestrate, and follow up on the Partner Success Plan.
• Establish solid, collaborative relationships with partners to understand their needs, goals, and challenges.
• Identify partner enablement gaps and develop customized action plans to address them.
• Refine and customize enablement content and engagement offerings for prioritized products and Clouds.
• Deliver foundational content and training catering to various audience sizes.
• Coach partners on customer success practices to drive effective results.
• Educate partners on the Customer Success Score and its benefits.
• Emphasize the importance of Partner Project Registration and monitor registration metrics.
• Monitor the success and progress of partner-led implementation projects.
• Proactively identify risks to project success and devise plans to address them.
• Identify technical Partner Success Engagement opportunities and collaborate with Partner Delivery Architects for execution.
• Address scaled needs for partners in collaboration with the extended Partner Success team.
• Collect and share partner insights on selling and implementation challenges to improve enablement plans or address product gaps.
• Act as part of an extended account or regional team.
• Communicate effectively with internal and external leaders and executives.
• Simultaneously manage multiple projects and partners.
  

Required Qualifications:

• Significant background (3+ years) in consulting, technical support, account management, or project management, preferably within Salesforce or related applications in a SaaS environment.
• Ability to engage with a consultative and customer-focused approach.
• A foundational understanding of Salesforce Core products and features, with expertise in Customer 360 and Einstein Platform.
• Possession of one minimum Salesforce certification within our Core products (e.g., Salesforce Certified Administrator, Advanced Admin, Platform App Builder, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant) required.
• Baseline knowledge of key platform elements such as Mulesoft, Tableau, and Data Cloud.
• Track record of dealing with large-scale, technologically sophisticated accounts and constantly challenging product capabilities.
• Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Competence in analyzing technical concepts and translating them into business terms. Ability to map business requirements to technical features.
• Willingness to travel as required, with potential up to 40% of the time with variability.
  

Preferred Qualifications:

• Deep knowledge of one or more Salesforce clouds/applications (e.g., Sales, Service, Marketing, Commerce, Analytics, Data Cloud, AI Cloud, Revenue Cloud (CPQ, Billing, Subscription, etc.)
• Product certification for specialized product areas (e.g., Salesforce Data Cloud Consultant Certification, Industry-specific Accredited Professional, etc.)