Quality Assurance Specialist

Job Title: Quality Assurance Specialist

Location : Toorak, VIC

Role Type: Full Time / Part Time

Salary : $80,000 - $90,000 plus Super

About Us:

CHM is a leading healthcare organisation dedicated to providing exceptional customer care and improving the well-being of our community. With a team of skilled healthcare professionals and a commitment to excellence, we are focused on delivering the highest quality healthcare services.

Position Overview:

The Quality Assurance Specialist is responsible for quality assurance processes within CHM and its associated entities. In this role you will support the business by leading and driving all of the quality assurance processes to achieve compliance and operational excellence. You will lead the participation of internal and external audits and monitor the quality operations within the business.

High level responsibilities:

Compliance & Risk Management:

• Identify and assess potential risks related to quality and compliance.
• Implement changes to mitigate identified risks and ensure adherence to regulatory requirements.
• Ensure adherence to company, federal, state, and local business requirements.

Audit Support and Continuous Improvement:

• Support the successful completion of ISO and other audits as required.
• Assist in delivering improved processes for the business.
• Support the CHM team in delivering a comprehensive Quality Management System.
• Identify opportunities for process improvements and implement changes to enhance service and product quality.

Quality Assurance and Customer Service:

• Complete quality assurance activities across the business, which may include site visits, phone calls, etc.
• Assist in building a customer service framework to enhance overall service delivery.
• Deliver on business strategy to raise awareness of business processes and minimise risks.
• Communicate effectively with stakeholders regarding quality and risk management initiatives.

Training and Development:

• Train staff on QA procedures and best practices.
• Develop and deliver training materials and sessions to enhance the team's understanding of quality standards and procedures.
• Support training initiatives to enhance staff knowledge and compliance.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Quality Management, Healthcare Management, Business Administration).
• Proven experience in quality management, compliance, and risk mitigation within the corporate health sector.
• Strong understanding of ISO standards and regulatory requirements.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work collaboratively in a team environment and lead quality improvement initiatives.
• Certification in quality management is desirable.

Work Environment:

• The role may involve travel to various client sites and community locations.
• Flexible working hours may be required to meet client needs and project deadlines.
• The role is flexible, working from our head office with opportunities to work from home.

Benefits

• Great company values
• Annual Health and Wellbeing day
• Company discounts

To Apply:

If you are passionate about quality assurance and meet the qualifications listed, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role.

CHM is an equal opportunity employer and encourages applications from all qualified individuals.