Scheduling Administrator - Fast Hire

We are looking for a competitive Scheduling Administrator to join our growing team at Origin Energy Services Ltd in Melbourne.
Growing your career as a Full Time Scheduling Administrator is a fantastic opportunity to develop productive skills.
If you are strong in creativity, persuasion and have the right personality for the job, then apply for the position of Scheduling Administrator at Origin Energy Services Ltd today!

 

• 6 month contract opportunity 
• Hybrid working model 
• Melbourne based

 

Working for us

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

 

THE ROLE

As part of the National Response Centre, the Scheduling Administrator is responsible for efficient and proactive delivery of all administrative functions connected with the scheduling and dispatch of all field services activity, to both Acumen and Contracting technicians. This role is a fantastic opportunity for someone wanting to gain more experience within a call centre environment in a customer centric role.
In April our National Response Centre is moving to a brand new office location in the Melbourne CBD.

 

Responsibilities: 

 

• Optimise field service work, planning and allocating jobs to be logistically sound, efficient and an effective use of resourcing.
• Managing client stakeholder conversations in compliance with direct client guidelines ensuring a positive end customer experience.
• Participate actively in problem solving and finding solutions for scheduling difficulties and challenged in consultation with and support from Work Force Controller and other stakeholders.
• Day to day liaison with field resources and supervisors as well as client stakeholders, responding to enquiries and feedback in a prompt, efficient and supportive manner.
• Respond to e-mail enquiries requesting job status updates, urgent scheduling requests and escalations.
• Outbound retail business and life-support customers to schedule appointments.

ABOUT YOU

 

You are a proactive, enthusiastic, customer centred individual, who thrives in a fast-paced environment. You have excellent communication and organisational skills with previous experience in a call centre environment.

To be considered for this opportunity, you’ll have:

 

• Minimum 2 years relevant experience in a call centre and/or a scheduling administrative role
• Prioritisation and time management skills
• Efficiency and accurate data entry skills

 

Origin - Where good change happens

 

At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique. 

We are committed to fostering a diverse, gender equitable workforce, where all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans, and gender diverse.

If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

 

A great team to join

 

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers – and for our people.

Origin’s Energy Supply and Operations business plays a key role in providing reliable, affordable and sustainable energy to power Australian homes and businesses. We're the largest owner of natural gas-fired power stations in Australia, and generate more than 7,400 MW of power through our flexible generation portfolio. We’re also a major supporter in the growth of renewable supply and storage, supporting a cleaner energy future.

We’re looking for passionate and forward-thinking people to help, who are committed to a zero-harm safety culture, managing risk and driving culture change.

 

Origin. Good energy

 

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy. Today, we serve more than 4.2 million customers, are one of the most significant energy producers in the country and listed in the ASX Top 50 companies.

 

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

 

Here's a little about what makes us, us:

Benefits of working as a Scheduling Administrator in Melbourne:

● Company offers great benefits
● Advancement opportunities
● Advantageous package