Senior claims management officer

Department of Treasury and Finance

Job reference: 593550

Location: 5000 - ADELAIDE

Job status: Ongoing

Eligibility: Open to Everyone

We are currently seeking applications for Senior Claims Management Officer to join the Claims Management team at Super SA, Department of Treasury and Finance

There are multiple roles available, including one ongoing vacancy and two term contracts of up to 12 months.

Remuneration: ASO5 – Salary Range ($84,522 - $94,003 p.a.)

About us

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future. We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

About the opportunity

The Senior Claims Management Officer works in the Claims Management team and is mainly responsible for the case reviews process and provide support and training to Claims Management team members.

In this role, you will:

• Participate in case reviews, complaint resolution, external dispute resolution and litigation matters, within the delegated authority, on behalf of Super SA with key external stakeholders.
• Facilitate the resolution of escalated matters, complaints, and interactions with legal practitioners and other member representatives as directed.

• Providing training, support, guidance and expert advice to Claims Management team members, and where required, identify and implement any training needs to continually support the development of individuals
• Provide and coordinate a high quality, effective and accurate claims administration services to members and Government Agencies
• Maintain accurate confidential case files and data for the purposes of compiling information to measure and monitor the performance of the Claims Management teams.

About you

To be successful in the role, you will have:

• Proven ability to effectively communicate, influence and negotiate with a diverse range of people at various levels (both orally and in writing), including claimants, medical and legal practitioners.
• Demonstrated objective dealings with sensitive and contentious matters and maintain confidentiality, tact, sensitivity and empathy when communicating with internal and external customers.
• Knowledge of medical and legal terminology associated with the factors influencing the management of injuries/ illnesses.
• Microsoft Office, particularly Word and Excel, and in using multiple software programs/databases at once.
• Previously worked in superannuation or claim management roles.
• Knowledge of superannuation and the schemes offered by Super SA.
• RG146 (Superannuation Industry) compliant (or willingness to attain)

Contact and Queries

Anniko Prior

Team Leader, Claims

Email:

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria detailed above and demonstrating suitability for the role. You are also required to provide details of 2 referees and complete a pre-employment declaration.

Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.

If you have a National Police Check no more than 12 months old, we ask that you upload a copy with your application.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.