Service Advisor / Warranty Administrator

Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services.

Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000 people and operates in 87 countries across the globe. Dutton Automotive is a Co-Major Partner of Essendon Football Club.

A.O. Dutton opened his first garage on Burnley Street, Richmond. Driven by an obsessive focus on customer experience, today, Dutton Automotive operates from 24 dealerships throughout Australia. We currently have over 300+ staff nationally. 

Job Description

We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker. Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and prioritising is a must!

Tasks and responsibilities will include:

• Meet and greet clients as the first point of contact for the Service Workshop.
• Follow manufacturer and warranty policies effectively and efficiently.
• Plan, direct, monitor, and control job repairs for retail and internal clients.
• Co-ordinate daily service appointments and manage client expectations.
• Meet workshop service KPIs.
• Ensure customer satisfaction is achieved on a daily basis by providing excellent service.
• Take bookings for clients via email, phone, or face to face.
• Prepare Repair Orders for all client bookings.
• Liaise with the workshop to ensure clients are kept updated regarding the status of services/repairs.
• Promptly invoicing clients.
• Coordinate statutory warranties for internal repairs via the State Workshop Manager.

Qualifications

Previous experience in a Service Advisor role within a prestige dealership is favorable and ideally you will also have the proven abilities in the following:

• Exceptional phone manner.
• Positive, and a can-do attitude.
• Self-motivated and well organised.
• Proficient computer skills/knowledge.
• Able to work autonomously and in a team environment.
• Strong verbal and written communication skill.
• Willingness to learn and grow.

Additional Information

• Work with Australia’s largest, preeminent dealer in the used car segment.
• Access to a fully funded Employee Assistance Program to support you and your family.
• A day off for your birthday!
• Family fun days, across the country!

This is a unique career opportunity for someone who wants to make a significant difference. We will invest and support you to grow and fast track your career. 

Our values are built on:

• Customer Centricity
• Integrity, Trust & Respect
• Adaptability & Courage
• Employee Engagement
• Innovation
• Ownership & Accountability

We look forward to hearing from you. Please note: if you join us and refer a friend, we will provide you an upfront bonus!