Store receptionist

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

About the role:

Are you looking for a rewarding career in a dynamic and fast-paced retail environment? Do you have a passion for customer service and a flair for administration? If so, you might be the perfect fit for our receptionist position at Bunnings!

As part of our store administration team, you will be the first point of contact for our customers and team members. You will greet visitors, answer phone calls, and provide general information and assistance. You will also perform various administrative tasks, such as filing, data entry, and mail handling. You will work closely with the complex manager and other departments to ensure the smooth administration of the store.

What's involved:

• Providing our customers with a positive and memorable experience

• Being the first point of contact for customers on the phone

• Handling and escalating customer feedback in a professional and timely manner

• Supporting the store's health and safety standards and procedures

Who we’re looking for:

We’re looking for team members who are passionate about helping others and are keen to learn and grow. We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build. We’re on the lookout for team members who are keen to learn and grow into the future leaders of Bunnings. Equally we’d love to hear from you if you have retail and customer experience, and a personal interest in D.I.Y. and administration!

You’ll need:

• Great communication skills both written and verbal, particularly phone etiquette

• A high level of attention to detail and accuracy

• A good working knowledge of Microsoft Office and other computer applications

• A genuine passion for customer experience

• To act with integrity, be safe and do your best

• Have flexibility to work across a wide range of retail hours

Interested to apply?

As part of the recruitment process, you will be invited to a chat interview. This will take you about 25 minutes and once you've completed it, you’ll receive a personality profile which will tell you a little bit more about yourself.

If successful, you will then be invited to complete a Video Interview. Don’t worry, it’s only 4 questions and should take you about 15 minutes to complete.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at and a member of the team will be in touch.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:

• Our flexible and informal work environment which helps bring balance between work and home.

• Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.

• Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.

• 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.

• The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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