Account Support Associate - Remote Work

Job Description:

SunTrust Banks is seeking a motivated and detail-oriented Account Support Associate to join our team on a full-time, remote basis in Canberra, Australian Capital Territory, AU. This entry-level position is ideal for individuals with at least 1 year of experience who are driven, adaptable, and possess strong analytical and innovative skills.

Responsibilities: - Provide high-quality support to clients through various communication channels, including phone calls, emails, and online chat - Assist clients with account inquiries, troubleshooting issues, and providing solutions to problems - Collaborate with internal teams to ensure smooth and efficient account management processes - Maintain accurate and up-to-date client records and documentation - Stay up-to-date on industry trends and best practices to provide valuable insights to clients - Handle customer escalations professionally and effectively to ensure customer satisfaction - Proactively identify areas for improvement and recommend solutions to enhance customer experience - Participate in training sessions and professional development opportunities to continuously improve skills and knowledge

Requirements: - Bachelor's degree in Business, Finance, or related field preferred - 1+ years of experience in a customer service or account support role - Strong communication skills and ability to effectively interact with clients of diverse backgrounds - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and prioritize tasks effectively in a fast-paced environment - Demonstrated problem-solving skills and attention to detail - Proven track record of meeting or exceeding performance goals - Ability to adapt to new technologies and software platforms - Willingness to learn and grow within the organization

Benefits: - Gym membership - Medical coverage - Free accommodation

Working Environment: At SunTrust Banks, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team members are encouraged to explore new ideas, embrace innovation, and collaborate with colleagues to drive success.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: SunTrust Banks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.