APS Client Service Centre Officer

Opportunity to provide support services to providers in the transport industry Your new company

This Federal Government body aims to ensure the safety of specific types of travel and transport across Australia. They are responsible for setting standards and safety outcomes that cover maintenance, licencing, and all types of operations. Established in 1995, they operate as an independent statutory authority and utilise a legislative framework made up of acts, regulations, associated legislative instruments and guidance material.

Your new role

The government body is currently looking to fill multiple positions within the Client Services Section.

Reporting to the Team Co-Ordinators or Team Leaders, you will provide regulatory and support services to the transport industry participants through regulatory applications and in a call centre environment where applicable, focused on the delivery of efficient and effective client regulatory services.

Your day to day duties will include:

• Processing applications and preparing permission documents.
• Handling external and internal inquiries about regulatory services, including calls, internet inquiries, email, and mail, and escalating inquiries to technical specialists when appropriate.
• Prepare and provide correspondence related to advice on legislation, policy, service delivery and complaints.
• Monitor the status of applications, take corrective action when necessary and initiate escalation procedures when appropriate.

What you'll need to succeed

• Demonstrated experience performing administrative support in a service focused environment with complex service offerings and processes and/or similar experience working in client services.
• The ability to work in a timely manner with accuracy to process applications
• The ability to understand and provide accurate advice to people within the industry
• Demonstrated experience in the use of web/data-based business systems, Microsoft Office Suite, RMS/TRIM and/or similar client managements systems.
• Well, developed (oral and written) communication and stakeholder engagement skills using appropriate grammar, style and language to suit the communication purpose and audience.
• Experience in high volume contact/processing centre would be highly desirable.
• Demonstrated experience handling phone calls and working with KPIs

You must be an Australian Citizen to be eligible for this position. A National Police Check will be required for all candidates prior to commencing work.

What you'll get in return

These positions are available as initial 8 month contracts with the potential for further extension to the end of financial year, 2025. You will be paid as a Labour Hire contractor and receive an attractive hourly rate inclusive of casual loading. You will be engaged to work between the core hours of 8:00am to 5:00pm Monday to Friday and be contracted to work 37.5 hours per week.

You will be working in a vibrant and fast paced, team environment with like-minded individuals. The government body's location is based close to a variety of cafes, restaurants and shopping facilities.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.