Call Center Manager - Remote Work

Job Description:

We are looking for a remote Call Center Manager to join our team at PPL in Melbourne, Victoria, AU. As a Call Center Manager, you will be responsible for overseeing a team of customer service representatives and ensuring the smooth operation of the call center.

Responsibilities: - Manage and lead a team of customer service representatives to meet performance goals and targets - Develop and implement call center policies and procedures to ensure efficient operations - Monitor call center performance metrics and make data-driven decisions to improve overall efficiency - Provide coaching and feedback to team members to support their professional development and success - Collaborate with other departments to address customer issues and improve overall customer satisfaction - Handle escalated customer complaints and ensure timely resolution - Conduct regular performance evaluations and provide ongoing training and support to team members - Stay up-to-date on industry trends and best practices to continuously improve call center operations

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 7+ years of experience in a call center or customer service management role - Proven experience in managing and leading a team in a fast-paced environment - Strong communication skills and ability to effectively lead and motivate team members - Proficient in Microsoft Office and call center software - Energetic and hardworking personality traits - Teamwork and problem-solving soft skills - Ability to work remotely and independently with minimal supervision

Benefits: - Training & professional development opportunities - Medical coverage - Company equipment provided

Working Environment: At PPL, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Call Center Manager, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our organization.

Equal Opportunity Statement: PPL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.