Call Center Manager - Remote Work

Job Description:

News Corp. is seeking a Call Center Manager to join our team on a full-time basis. This position will be remote, based in Sydney, New South Wales, Australia. The ideal candidate for this role will have at least 6 years of experience in a call center environment, with proven skills in managing a team and driving performance.

Responsibilities: - Manage a team of call center representatives, providing ongoing training and coaching to ensure team success - Monitor performance metrics and KPIs to optimize productivity and customer satisfaction - Develop and implement strategies to improve call center operations and efficiency - Handle escalated customer inquiries and complaints, ensuring timely and effective resolution - Collaborate with other departments to address customer needs and improve overall service delivery - Analyze call center data and trends to make informed decisions and drive continuous improvement - Maintain a positive and inclusive working environment, promoting teamwork and collaboration - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 6+ years of experience in a call center environment, with at least 2 years in a managerial role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication skills, both verbal and written - Detail-oriented with a focus on quality and accuracy - Proven track record of driving performance and achieving business goals - Ability to adapt to changing business needs and priorities - Bachelor's degree in Business Administration or a related field is preferred

Personality traits: driven, adaptable Soft skills: communication, attention to detail

Benefits: - Life insurance - Free food - Travel opportunities

Working environment: - News Corp. prioritizes understanding and empathy in all interactions. We strive to create a supportive and inclusive work environment where all team members feel valued and respected.

Equal Opportunity Statement: News Corp. is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected category. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics.

Deadline to apply: 2024-06-27

Join our team and help shape the future of our call center operations at News Corp. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.