Call Center Officer - Remote Work

**Job Description:**

Cisco Systems is looking for a dedicated and passionate Call Center Officer to join our team in a remote work position based in Sydney, New South Wales. As a member of our dynamic customer service team, you will play a crucial role in providing exceptional service to our clients globally.

**Responsibilities:** - Handle inbound and outbound calls from customers with professionalism and empathy - Provide technical support and troubleshooting for products and services - Follow up on customer inquiries and ensure timely resolution of issues - Maintain accurate records of customer interactions and transactions - Collaborate with cross-functional teams to escalate complex issues and provide seamless customer service - Continuously improve product knowledge and customer service skills through training and development programs

**Requirements:** - 3+ years of experience in a customer service or call center role - Excellent communication skills and emotional intelligence - Strong time management and organizational skills - Ability to work independently and remotely - Proficiency in using CRM systems and call center software - Bachelor's degree in a related field preferred

**Personality Traits:** - Dedicated - Passionate

**Soft Skills:** - Time management - Emotional intelligence

**Benefits:** - Employee discounts - Vision insurance - Free accommodation

**Working Environment:** At Cisco Systems, we believe in a company that transcends borders, promoting collaboration on a global scale. Our diverse and inclusive work culture encourages innovation and creativity while fostering personal and professional growth.

**Deadline to Apply:** 2024-05-22

*Equal Opportunity Statement:* Cisco Systems is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.