Call Center Specialist - Remote Work

Job Description:

Northwestern Mutual is seeking a highly motivated Call Center Specialist to join our team on a remote basis in Adelaide, South Australia. As a full-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our clients over the phone.

Responsibilities: - Answer incoming calls from clients in a professional and courteous manner - Provide accurate information and assistance regarding financial products and services - Handle customer inquiries, resolve issues, and escalate calls when necessary - Use problem-solving and analytical skills to assess customer needs and provide appropriate solutions - Maintain detailed records of customer interactions and transactions - Meet and exceed performance goals and metrics set by management - Participate in training and professional development programs to enhance skills and knowledge - Adhere to company policies and procedures to ensure compliance with regulations - Collaborate with team members and management to improve processes and enhance customer experience

Requirements: - Minimum of 3 years of experience in a call center or customer service role - Excellent communication skills and ability to build rapport with clients - Strong problem-solving and analytical abilities - Adaptable and resilient personality traits to thrive in a fast-paced environment - Ability to work independently and effectively manage time - Proficiency in using computer systems and software applications - Experience in the financial services industry is a plus

Benefits: - Training and professional development opportunities to enhance skills - Life insurance and vision insurance coverage - Recognize and reward based on performance and merit

Equal Opportunity Statement: Northwestern Mutual is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: June 27, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.