Chat Support Officer - Remote Work

Job Description:

Molina Healthcare is seeking a motivated and reliable Chat Support Officer to join our remote team in Perth, Western Australia. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: - Provide chat support to customers, resolving inquiries and issues in a timely and professional manner - Utilize negotiation skills to manage customer expectations and achieve mutually beneficial outcomes - Plan and prioritize tasks effectively to meet or exceed performance metrics - Collaborate with internal teams to escalate complex issues and provide feedback for process improvement - Maintain accurate records of customer interactions and strive for first-contact resolution

Requirements: - Excellent written communication skills and a strong attention to detail - Ability to work independently and within a team in a virtual environment - Flexibility to work rotating shifts, including evenings and weekends - Proficiency in using chat support software and Microsoft Office applications - Knowledge of healthcare terminology and regulations is a plus

Personality Traits: - Motivated: Demonstrates a strong desire to succeed and grow in their role - Reliable: Consistently meets deadlines and exceeds expectations

Soft Skills: - Negotiation: Ability to find common ground and reach agreements that benefit both parties - Planning: Organizes tasks efficiently to maximize productivity and achieve goals

Benefits: - Paid overtime for additional hours worked beyond the standard schedule - Parental leave to support employees in balancing work and family responsibilities - Relocation allowance for eligible employees who may need to move for the position

Working Environment: At Molina Healthcare, we encourage curiosity and questioning to fuel innovation and growth. Our remote team fosters a collaborative and supportive environment where employees are empowered to learn and develop their skills.

Deadline to Apply: April 12, 2024

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.