Claims Service Consultant - Start Immediately

We are hiring a capable Claims Service Consultant to join our diverse team at Allianz in Darwin.
Growing your career as a Full Time Claims Service Consultant is a great opportunity to develop competitive skills.
If you are strong in leadership, people management and have the right initiative for the job, then apply for the position of Claims Service Consultant at Allianz today!

Claims Consultant - General Insurance Claims | NT – Darwin

TIO is a division of Allianz Australia Insurance Limited. When you work at TIO, not only do you provide outstanding local service to fellow Territorians, you are also part of a strong global insurer where you have opportunities to grow and drive your career your way, work with people from all different backgrounds, and are encouraged to bring fresh thinking and ideas.

What if you could put the customer at the heart of everything you do?

In joining TIO, you will have a real opportunity to grow your career, balance your lifestyle and work for an organisation that is truly focused on its people and the community it supports.

We are looking for a self-motivated and committed professional who is looking to utilise their customer service experience to contribute to the success of our team for a 12 month fixed term period. As a TIO General Insurance Claims Consultant, you'll be there to assist our customers when they need us most.  You will demonstrate strong problem-solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each customer.

You'll be responsible for:

• Achieving individual KPI's and targets
• End to end management of domestic motor / property claims in accordance with the General Insurance Code of Practice
• Provide timely and effective responses to customer enquiries,
• Develop customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience.
• Deliver consistent and appropriate high level of customer service at all touch points

Important to your success:

• Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base.
• Enthusiastic to learn a new industry and concepts
• Excellent verbal and written communication skills,
• Proactive approaches to problem solving with strong decision-making capabilities.
• Ability to recognise, avert, manage, and escalate conflicts
• High attention to detail by completing tasks with thoroughness and accuracy
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Insurance experience desirable

What's on offer?

• Access on-demand lifelong learning and take control of your career development.
• 12 month fixed term contract
• Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
• Be part of a team that’s open-minded, supportive, approachable, and genuinely focused on customer outcomes
• We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
• Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. 

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us? 

#LI-ALLIANZAU

Benefits of working as a Claims Service Consultant in Darwin:

● Company offers great benefits
● Opportunities to grow
● Competitive salary

● Remote Work opportunity