Client Support Associate - Remote Work

Edison International is seeking a motivated and experienced Client Support Associate to join our team on a full-time basis. This position is remote, allowing you to work from anywhere in Brisbane, Queensland, AU. We are looking for individuals with at least 4 years of experience in a similar role, who are independent, confident, detail-oriented, and possess strong research skills.

As a Client Support Associate, your responsibilities will include but are not limited to:

- Providing excellent customer service to clients via phone, email, and chat - Resolving client inquiries and issues in a timely and professional manner - Collaborating with internal teams to ensure client needs are met - Maintaining accurate client records and documentation - Conducting research to address client questions and concerns - Proactively identifying opportunities to improve client satisfaction and retention - Assisting with special projects and initiatives as needed

The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to work independently. Experience with data analysis and reporting is a plus. Additionally, candidates should have a proven track record of providing exceptional customer service and building strong relationships with clients.

Benefits of working at Edison International include free food, remote work flexibility, and free accommodation. Our working environment is focused on leveraging data to inform decisions and drive strategic initiatives. We value diversity and inclusion and are committed to providing equal opportunities for all employees.

If you meet the requirements and are interested in this opportunity, please submit your application by the deadline of May 8, 2024. We look forward to hearing from you.

Equal opportunity statement: Edison International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.