Client Support Associate - Remote Work

Job Description:

Navistar International, a leading company in the transportation industry, is seeking a motivated and energetic Client Support Associate to join our team on a full-time remote basis in Brisbane, Queensland, AU. As an Associate Level role, we are looking for individuals with at least 2 years of experience in client support or a related field.

Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and other communication channels. - Troubleshoot client issues and provide effective solutions in a timely manner. - Maintain accurate and detailed records of client interactions and transactions. - Collaborate with cross-functional teams to address client needs and concerns. - Assist with onboarding new clients and ensuring a smooth transition to our services. - Identify opportunities for upselling or cross-selling products to existing clients. - Stay up-to-date on industry trends and best practices in client support.

Requirements: - Proven experience in a client support role. - Excellent communication and interpersonal skills. - Strong attention to detail and ability to make sound decisions. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office and customer relationship management (CRM) software. - Bachelor's degree in business, marketing, or a related field is preferred.

Personality Traits: - Motivated to exceed client expectations. - Energetic and positive attitude towards client interactions.

Soft Skills: - Strong attention to detail to ensure accuracy in client communications. - Ability to make timely and effective decisions to resolve client issues.

Benefits: - Disability insurance to protect your income in case of unexpected circumstances. - Company transportation options for easy commuting. - Retirement plan options to help you save for the future.

Working Environment: At Navistar International, we uphold the highest standards of ethical conduct and integrity in all our interactions with clients and colleagues.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: Navistar International is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.