Client Support Manager - Remote Work

Job Description:

Williams is seeking a dynamic and experienced Client Support Manager to join our team on a full-time basis. This position will be based in Canberra, Australian Capital Territory, but will offer the flexibility to work remotely. The ideal candidate will have at least 6 years of experience in a client support or related role, with a track record of exceptional customer service and team leadership skills.

Responsibilities: - Manage a team of client support representatives to ensure excellent customer service and support - Develop and implement strategies to improve customer satisfaction and retention rates - Collaborate with other departments to address client needs and concerns - Analyze data and trends to identify opportunities for improvement - Train and mentor team members to promote professional growth and development - Monitor team performance and provide regular feedback and coaching - Handle escalated client issues and negotiate solutions - Develop and maintain relationships with key clients - Stay up-to-date on industry trends and best practices in client support

Requirements: - Bachelor's degree in business administration, marketing, or a related field - Proven experience in a client support role, with at least 6 years of experience - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Strategic planning and negotiation skills - Ability to work independently and prioritize tasks effectively - Hardworking and motivated personality traits - Ability to adapt to changing environments and technologies - Knowledge of CRM systems and customer support software

Benefits: - Life insurance coverage - Company-provided equipment for remote work - Company transportation for meetings and events

Working Environment: At Williams, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team works collaboratively to achieve our goals and deliver exceptional service to our clients.

Deadline to apply: May 22, 2024

Equal Opportunity Statement: Williams is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.