Client Support Officer - Remote Work

As a Client Support Officer at Fidelity National Financial, you will be responsible for providing exceptional support to our clients remotely from Melbourne, Victoria, AU. This entry-level position requires at least 1 year of experience and a mindset that is independent and adaptable.

Responsibilities: - Communicating with clients via phone, email, and chat to understand their needs and provide solutions - Managing client accounts by updating information, processing requests, and resolving issues in a timely manner - Collaborating with internal teams to ensure client satisfaction and a seamless experience - Providing product demonstrations and training to clients as needed - Participating in team meetings and training sessions to stay updated on industry trends and best practices - Documenting client interactions and feedback for future reference

Requirements: - Strong communication skills and a customer-oriented approach - Ability to work independently and make decisions in a fast-paced environment - Excellent organizational and time management skills - Proficiency in Microsoft Office and CRM software - Prior experience in customer service or a related field is preferred - Knowledge of the financial services industry is a plus

Personality traits: Independent, adaptable

Soft skills: Cooperation, people management

Benefits: - Travel and spending expenses reimbursement - Life insurance coverage - Parental leave options

Working environment: At Fidelity National Financial, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch support to our clients and helping them achieve their goals.

Equal opportunity statement: Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-05-06

If you are looking for a rewarding entry-level position in client support and possess the required skills and traits, we encourage you to apply to join our team at Fidelity National Financial.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.