Client Support Officer - Remote Work

Job Description: Alcoa is seeking a dedicated and motivated Client Support Officer to join our team in a remote work capacity. As a Client Support Officer, you will be responsible for providing exceptional customer service and support to our clients in Adelaide, South Australia. This position is perfect for entry-level professionals looking to gain experience in the customer service and support industry.

Responsibilities: 1. Respond to client inquiries and provide timely and accurate information 2. Assist clients with troubleshooting issues and provide solutions to their problems 3. Collaborate with internal teams to ensure client needs are met 4. Maintain accurate records of client interactions and transactions 5. Identify opportunities to improve the client experience and provide feedback to management 6. Stay informed about company products and services in order to effectively assist clients 7. Participate in training and development opportunities to enhance your skills and knowledge

Requirements: 1. Bachelor's degree in a related field 2. 1 year of experience in customer service or a related role 3. Excellent communication and interpersonal skills 4. Strong problem-solving abilities and attention to detail 5. Proficiency in Microsoft Office suite 6. Ability to work independently and as part of a team 7. Resilient and passionate about providing excellent customer service 8. Critical thinking and presentation skills 9. Ability to work remotely and maintain a high level of productivity

Benefits: 1. Profit sharing opportunities 2. Free accommodation for work-related travel 3. Remote work flexibility 4. Recognition and rewards based on performance and merit

Equal Opportunity Statement: Alcoa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We encourage individuals from all backgrounds to apply for this position.

Deadline to apply: 2024-06-27

Join our team at Alcoa and make a positive impact in the lives of our clients while enjoying the benefits of remote work flexibility and a supportive working environment!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.