Collection and Customer Service Officer

Do you enjoy communicating with people?

Are you confident in using and learning new administrative systems?

Are you passionate about working within the Health Industry?

Are you self-motivated and pro-active?

Do you want to be part of a National Company that has a great community feel?

If you answered "yes" to any of the above, then we want to hear from you!

At AusHealth, we have full time permanent roles available in our Head Office in Underdale, as a Collections Officer, where you will:

• Achieve resolutions and recover outstanding debts.
• Negotiate and implement payment arrangements.
• Maintaining a high-level of customer service via all contact points
• Participate and support relevant team projects and meetings.

What will my day to day look like?

Your responsibilities include but are not limited to the following:

Communicating

• Liaising with patients and external organisations relating to hospital fees and charges (over the phone and via email)
• Undertaking inbound and outbound calls 

Managing Portfolio

• Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, Workcover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner.
• Assisting with the resolution of account queries for patients and Health funds
• Working with a variety of software's and systems, including Microsoft Excel and Collect 
• Understanding reasons for arrears including financial hardship

Following Guidelines

• Ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to.

What do I need?

To be successful in this role, you will have:

• Excellent customer service, communication, and interpersonal skills
• Excellent ability to negotiate, problem-solve, resolve conflict and work in a high paced environment.
• The ability to have challenging conversations and empathy with vulnerable customers including those facing hardship.
• Ability to work collaboratively with a team.
• Intermediate Microsoft Excel skills

You may also possess one/some/all the desirable skills we look for, including:

• Previous Health Fund Inpatient billing or collections experience
• A second language
• Knowledge of the National Debt Collection guidelines and legislation

So, why join us?

• Support for your success including on-the-job training
• An attractive remuneration package
• Industry leading training and personal development
• Support to attain a certificate in Financial Services (Mercantile Agents)
• Employment Assistant Program (EAP)
• Being an integral part of assisting our Scientific Research into Cancer and Diabetes

Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

No Agencies or Agency representations thank you.