Contact Center Specialist - Remote Work

Rockwell Automation, a leading global provider of industrial automation and digital transformation solutions, is currently seeking a Contact Center Specialist to join our team in Brisbane, Queensland. This role offers the opportunity to work remotely, providing flexibility and comfort for our employees.

As a Contact Center Specialist, your primary responsibility will be to provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat. You will be responsible for resolving customer inquiries, issues, and complaints in a timely and professional manner, ensuring customer satisfaction and retention.

Key responsibilities: 1. Manage and respond to customer inquiries and issues through phone, email, and chat channels. 2. Provide technical support and troubleshooting assistance to customers regarding our products and services. 3. Process customer orders, returns, and exchanges accurately and efficiently. 4. Collaborate with internal teams to resolve complex customer issues and escalations. 5. Maintain accurate records of customer interactions and transactions in the company's CRM system. 6. Promote and upsell additional products and services to customers as appropriate. 7. Contribute to ongoing process improvement initiatives to enhance customer experience and efficiency.

Requirements: 1. Minimum of 3 years of experience in a customer service or contact center role. 2. Resilient and dedicated personality traits with a strong commitment to customer satisfaction. 3. Demonstrated soft skills in innovation and adaptability to effectively respond to diverse customer needs. 4. Excellent communication skills, both verbal and written, with a customer-centric approach. 5. Ability to multitask, prioritize workload, and work in a fast-paced environment. 6. Proficiency in using CRM systems and other customer service tools. 7. High school diploma or equivalent required; additional education or certifications in customer service a plus.

Benefits: - Retirement plan - Gym membership - Paid sick leave

At Rockwell Automation, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and equal opportunity in all aspects of employment, including recruitment, promotion, and compensation.

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Contact Center Specialist position with Rockwell Automation in Brisbane, Queensland. The deadline to apply is July 1, 2024. Join us in shaping the future of industrial automation!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.