Corporate Client Services

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not discover where we can go?

Job Description

As the Client Services & Hospitality Specialist, you will play a pivotal role in our organisation, acting as the central point of contact for all stakeholders. Your presence and expertise will ensure that all meetings, functions, events, and town halls are flawlessly executed, exceeding expectations and contributing to the overall success of our operations.

In this role you will: 

• Confirm and coordinate set up and catering arrangements for upcoming events to ensure smooth execution.
• Greet and attend to clients, visitors, and staff promptly and professionally, whether at Reception or Concierge.
• Efficiently manage the visitor sign-in process, granting appropriate access as needed.
• Handle shared inbox/emails with efficiency, timeliness, and professionalism.
• Coordinate room bookings using the TAL administration system, adhering to service standards and displaying meticulous attention to detail.
• Provide basic Security, Emergency, and Workplace Health and Safety (WHS) services.
• Perform ad-hoc housekeeping tasks to high service standards, emphasizing quality.
• Receive, dispatch, and assist with organizing deliveries, as well as supporting mail management when required.
• Assist and support the Team Leader with administrative tasks.
• Forecast and provide the team with insights on upcoming events in the following weeks.
• During peak periods, support other areas of the Individual Life business as requested. Any additional tasks will be agreed upon and comprehensive training will be provided.

Qualifications

Skill we are looking for:

• Previous experience in Corporate Reception, Client Services and/or Hospitality is highly desirable.
• Possession of Food Handlers' and/or RSA Certificates would be advantageous.
• Proficient in Microsoft Office Suite at an intermediate level.
• Highly skilled and experienced in working with IT/AV systems is a strong preference.
• Sound knowledge of booking and visitor management systems.
• Exhibits excellent written and verbal communication skills.
• Ability to problem-solve and perform well under pressure.
• Excellent time management and organizational skills.
• Possesses a great personality to effectively interact with internal and external stakeholders, providing assistance throughout their time with TAL.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.  

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately .