Customer Care Centre Officer

Location: Adelaide CBD

Assignment Dates & Duration: 27th May - 4 weeks

Capacity: Full-time casual

Salary: $35-$37 per hour (including casual loading)


Are you looking for a short-term opportunity to showcase your administrative skills and customer service expertise? We are seeking three dedicated individuals to join our team as Customer Care Centre Officers on a temporary basis.



Position Description: As a Customer Care Centre Officer, you will be responsible for supporting our call centre team with essential administrative tasks that are integral to maintaining our high standards of customer care. This role involves handling admin and processing tasks related to returned accounts, notifications, and payment arrangement inquiries. Additionally, you may be required to make outbound calls to clients when necessary.



Key Responsibilities:

• Assisting the call centre team with essential administrative tasks during peak periods.
• Making outbound calls to clients as needed.
• Data entry, processing changes of name and addresses, managing payment arrangements, and handling notifications.

Requirements: To excel in this role, you will need:

• Previous experience in administrative roles, data processing, or customer-focused environments such as call centres or hospitality.
• Excellent customer service skills with strong verbal and written communication abilities.
• Ability to thrive in a team-oriented environment and contribute positively to team dynamics.
• Capacity to maintain accuracy and quality of work under pressure, with proficient data entry skills.
• Advanced computer skills, including familiarity with desktop applications and databases.

This is a fantastic opportunity to gain valuable experience in a fast-paced environment while contributing to our team's success.



Application Deadline: Please submit your application by 16th May 2024 at 5:00pm .



Note: This is a casual full-time role for a period of 4 weeks, with the potential for extension based on business needs.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email or visit hoban.com.au/adjustments .