Customer Care Manager - Remote Work

Deputy is currently seeking a highly motivated and experienced Customer Care Manager to join our team on a full-time basis. This is a remote work position based in Sydney, New South Wales, AU. The ideal candidate will have at least 7 years of experience in a similar role and possess a strong sense of drive and independence.

As a Customer Care Manager at Deputy, your primary responsibility will be to lead a team of customer care representatives in providing exceptional support to our clients. You will be responsible for overseeing the day-to-day operations of the customer care department, including managing customer inquiries, escalations, and feedback. Additionally, you will be expected to develop and implement strategies to improve customer satisfaction and retention.

The successful candidate will possess excellent emotional intelligence and people management skills, as well as a proven track record of delivering high-quality customer service. You must be able to work effectively in a remote environment and be comfortable leading a team of remote employees.

Some of the benefits of working at Deputy include parental leave, profit sharing, and free accommodation. We also prioritize employee well-being through health and wellness initiatives.

Equal Opportunity Statement: Deputy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

If you are a driven and independent individual with a passion for customer care and team leadership, we encourage you to apply for this exciting opportunity. The deadline to apply is May 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.