Customer Care Specialist - Remote Work

Job Description:

American Electric Power in Sydney, New South Wales, AU is seeking a dedicated Customer Care Specialist to join our team in a full-time remote work position. As an Associate Level Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle incoming customer inquiries and issues via phone, email, and chat - Respond to customer questions, concerns, and requests in a prompt and professional manner - Resolve customer complaints and issues effectively and efficiently - Perform account maintenance tasks such as updating customer information and processing payments - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed customer satisfaction goals and metrics - Provide feedback to the team and management on ways to improve customer service processes

Requirements: - Minimum of 2 years of experience in a customer service or call center role - Hardworking and resilient attitude - Strong teamwork and collaboration skills - Excellent decision-making abilities - Excellent verbal and written communication skills - Ability to work remotely and independently with minimal supervision - Proficient in using customer service software and tools - High school diploma or equivalent required, bachelor's degree preferred

Benefits: - Training and professional development opportunities - Employee discounts on products and services - Joining bonus upon successful completion of probation period - Recognition and rewards based on performance and merit

Equal Opportunity Statement: American Electric Power is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 13, 2024. We encourage all qualified candidates to apply for this exciting opportunity to join our team of dedicated professionals in providing top-notch customer care services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.