Customer Care Specialist - Remote Work

Job Description:

Marathon Oil is seeking a Customer Care Specialist to join our team in a remote work position based in Brisbane, Queensland, AU. As an Associate-level professional with at least 4 years of experience in customer service, you will be responsible for providing exceptional support to our customers. The ideal candidate will be energetic, motivated, have excellent planning skills, and thrive in a teamwork-driven environment.

Responsibilities: - Handle customer inquiries and issues via phone, email, and chat in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions - Build sustainable relationships and trust with customers through open and interactive communication - Keep accurate records of customer interactions and transactions - Follow communication procedures, guidelines, and policies - Take the extra mile to engage with customers and exceed their expectations - Collaborate with team members to continuously improve customer service processes

Requirements: - Bachelor's degree or equivalent work experience in customer service or related field - Proven experience as a Customer Care Specialist or similar role - Strong communication and interpersonal skills - Excellent organizational and time-management abilities - Proficiency in Microsoft Office and CRM software - Ability to work independently and in a team environment

Benefits: - Retirement plan - Travel opportunities - Dental insurance

Working Environment: At Marathon Oil, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our remote work setup allows individuals to work in a collaborative and supportive environment while enjoying the flexibility of working from home.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Marathon Oil is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.