Customer Experience Agent

Blue Illusion is a French inspired brand dedicated to the modern woman's pursuit of curated personal style. Founded by Donna & Danny Guest 20 years ago in Melbourne, Victoria, their dream was to create a boutique that celebrated the spirit of women, their passion for life and generosity of heart. Today, we have boutiques in Australia & New Zealand.

Are you a Customer Experience Agent that celebrates taking customers on a journey to true customer satisfaction? Blue Illusion requires a part time Customer Experience Agent to join the team to work 4 days per week, 4 hours per day.

Key Responsibilities

• Complete Service Desk (live chat/ email/ phone)
• Ensure the online customer experience is your primary focus
• Manage customer enquiries in a friendly, efficient, and customer-centric way
• Resolve customer service emails and phone calls, and emails made by our store teams
• Use product knowledge to respond to customer queries
• Provide customer with "upsell” options
• Provide information regarding how to order on the site including delivery information and returns policy. Confirm, validate, and process orders if required
• Liaise with stores regarding special customer requests/orders
• Liaise with stores, regionals, RSC teams to resolve customer issues
• Place online orders over the phone
• Process refunds
• Liaise with online warehouse team to resolve any issues
• Manage Shippit queries through business portal

Ideally you have:

• An ability to smile down the phone or in an email
• Create rapport
• Focus on the customer outcome
• Energised by customer service
• Ability to organise your day & tasks
• Ability to work with a sense of urgency in a fast-paced environment
• Knowledge of customer service software and competence with the Microsoft Office suite

Benefits

• Employee discounts
• Celebrating work anniversaries
• End of month drinks and birthday celebrations.
• Employee Referral Program
• Employee Assistance Program
• Opportunities to support community partnerships across our social responsibility program.
• Discounts and offers available on cinema tickets, gym memberships and more via our HR platform Employment Hero.

Testimonial From Our Team

“Why I Love working at Blue Illusion!!!

A company that supports, encourages, and committed on all levels to its team is, inspirational.

Blue Illusion drives our focus to connect with our customers and community.

Build friendships and create a happy and healthy working environment.

This is the Vision of Blue Illusion.

This is why we are all so passionate about our position within the Team.”

To be eligible to apply for this position, you must have the appropriate working rights for Australia or New Zealand