Customer Experience Agent/Vehicle Detailer

SIXT Australia is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people–our staff, our franchisee partners and our customers. 

At SIXT Australia, we know our people are what revs up our business. That’s why we’re committed to creating exceptional careers, not just jobs. We’ve created career pathways to support your goals to help you move anywhere in our business and the country. 

Health, wellbeing and work/life balance are non-negotiable. That’s why we’re committed to providing a safe and healthy environment and employee perks to support this commitment.

Job Description

SIXT Australia is seeking a Casual Customer Experience Agent  dual role to join the team at  Melbourne Airport .

As a Customer Experience Agent, you will be required to provide exceptional customer service, create and act upon opportunities to make sales and complete vehicle rentals for SIXT Australia following a set of guidelines and procedures. Your key responsibilities will include:

• Opening and closing rental agreements 
• Selling additional over the counter rental products 
• Managing reservations 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer 
• Inspecting and recording vehicle damage 
• Delivering vehicles between sites 

Qualifications

• Exceptional customer service skills and/or experience 
• Enthusiastic and driven individual who strives to exceed targets  
• Excellent verbal and written communication skills 
• Strong attention to detail with a good work ethic 
• Flexibility to work on a rotating shift roster – 7 days shift work including weekends and public holidays 
• Current unrestricted Provisional or Full Driver's Licence  
• Full working rights in Australia 

Additional Information

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including: 

• $27.66 per hour + casual loading & shift loadings + generous monthly incentives $$  
• Up to 50% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends  
• Discounts on MyNRMA products and roadside assistance  
• Accommodation discounts and VIP extras to the NRMA Award winning Tasmanian Lodges, Hotel and NRMA Holidays Parks and Resorts  
• Access to exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more   
• Uniform will be provided  
• Staff car parking available   
• Flexibility to work on a rotating shift roster – 7 days shift work including weekends and public holidays  
• Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
• Great team environment with full on-the-job training and support to help your achieve your goals and reach your potential  

We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from all diverse backgrounds including Aboriginal and Torres Strait Islander peoples and LGBTQI+ community.