Customer officer

DO YOU HAVE A PASSION FOR CONSERVING ONE OF OUR MOST PRECIOUS RESOURCES? BRING YOUR SKILLS TO DEVELOP AND IMPLEMENT OUR REGIONS WATER CONSERVATION PROGRAM.

Primary Work Location: Central Coast NSW

• Deliver the long term water security strategy for the Central Coast
• Work/Life Balance - 9 day fortnight with flexible/hybrid working arrangements available
• Permanent Full Time
• Vehicle Allowance

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

Central Coast Council is the third largest water utility (or water and sewage service) in NSW servicing 139,000 homes and businesses in a growing region. This role is a key contributor to the resilience and security of the region’s water supply system.

The role of Strategy Lead Water Conservation sits in our new Water Resilience Team and is responsible for planning, development and implementation of water conservation programs to increase the resilience and security of the Central Coast’s water supply system.

Your work will include a mixture of analytics and developing effective relationships with major water users and regional water supply partners.

These activities are guided by the Central Coast Water Security Plan. This includes providing ongoing technical and management advice on various issues relating to water demand forecasting and water demand management programs. The role should also consider the efficient level of water conservation investments to be undertaken.

This position is required to provide quality customer service and create value for the community.

Key activities of this role include:

• Develop water efficiency programs including developing and implementing appropriate governance and risk frameworks, performance measures, reporting standards, assessment tools and systems to track, monitor and report on identified milestones and deliverables to ensure effective governance of the programs from inception to completion
• Develop and maintain effective relationships with large water users to enable effective Water Efficiency Management Plans (WEMP) to be prepared and implemented
• Works closely with Communication and Engagement team to provide key advice and direction to community based water conservation activities and programs to enable behavioural change targeted for water conservation and increased utilisation of non-potable water resources
• Improve existing and develop new tools for water demand analysis and forecasting to guide future water planning, pricing submissions and water conservation activities
• Foster and develop relationships with internal and external resources, industry partners, water utilities across relevant industry sectors, local government and peak associations, businesses, governmental departments, and agencies

Essential criteria:

• Degree qualification in Economics, Science, Civil / Environmental Engineering or related field, combined with ongoing professional development
• Current Class C Driver’s Licence
• Experience in water resources operations and/or a demonstrated knowledge of the Urban Water Sector particularly related to the urban water cycle and water demand forecasting techniques
• Strong written and verbal communication as well as negotiation skills to effectively articulate water conservation strategies to various audiences
• Strong research, analytical and problem-solving skills including an ability to develop and implement innovative solutions and embrace principles of adaptive planning
• On a project basis, possess the ability to lead small teams or work as part of teams consisting of multi-disciplinary professionals and trades-based staff

What we offer:

• weekly pay cycle
• generous Leave Provisions: 20 days paid Annual Leave, 15 days Sick Leave/Carers Leave, Health & Wellbeing Leave, Long Service Leave after 5 years, Additional purchased leave, Parental Leave – 18 weeks full pay/36 weeks ½ pay, Paternity Leave - 2 weeks
• novated leasing program
• Employee Assistance Program (EAP) available to employees and their families
• Fitness Passport – access to gyms across the Central Coast and Newcastle
• Health and wellbeing programs – skin cancer screening, Breast screen, Flu vaccination, blood donations;
• Recognition of Service
• individual career development and learning opportunities
• Reward and Recognition program.

This role provides a commencing salary range of between $96.3k to $115.5k per annum dependent on skills and experience + 11% superannuation + $201 weekly Vehicle Allowance ($10,450 per annum).

Successful candidates may be required to undertake a course of vaccinations against Hepatitis A and B and Tetanus or demonstrate their immunity.

Central Coast Council is committed to ensuring the health, safety and well-being of all of our employees. In accordance with Council's WHS requirements and COVID-19 Safety Plans we require all employees to be fully vaccinated with an approved COVID-19 vaccine.

Enquiries: Luke Drury, Section Manager, Assets and Planning on

If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call or Speak & Listen .

Closing Date: Applications close at midnight on Sunday 2 June 2024.

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To download the position description please click here.

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HOW TO APPLY

Thank you for your interest in the position.

For more information on applying for a role with Central Coast Council please click on the following link:

Apply now using our fast, easy to use on-line application process.

Don't have access to a computer or electronic device? Applications can be lodged at any of Council's Library locations. Pre-book a free 1 hour computer timeslot by contacting your nearest library or ask at the enquiry counter.

Please note that you do not need a 'password' to use our on-line application system.

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finally submit your application.

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To lodge your application, please follow the below steps:

Step 1: Answer the on-line questions shown below. Please ensure that you provide as much detail as possible in response to the questions asked.

Step 2: Attach your resume

Step 3: Attach your qualifications and licences

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

IMPORTANT: If you require assistance to lodge your application please contact our Talent Acquisition team by emailing to discuss what reasonable adjustments you may need.

Applicants who are selected for interview will be contacted by phone or e-mail. Please be advised, in order to ensure you receive all email communications from Central Coast Council, please whitelist '' in your preferred email client. For Further instructions please click here.

PLEASE NOTE: By completing and submitting this online application you confirm that any information provided by yourself in this application is true & correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false. You also consent to employment screening checks being conducted where appropriate. This may include associated checks (Referee check, Working With Children Check, Entitlement to Work in Australia, Employment History and an Australian Federal Police Check) as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

I also acknowledge that I will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

PLEASE NOTE: We will not accept unsolicited resumes or applications being presented by recruitment agencies.