Customer Service Assistant - Remote Work

Job Description:

Waste Management is seeking a passionate and adaptable Customer Service Assistant to join our team on a full-time remote basis in Sydney, New South Wales, AU. As an Entry Level position, no prior experience is required, but a minimum of 1 year in a customer service role is preferred.

Responsibilities: - Responding to customer inquiries and concerns via phone, email, and chat in a timely and professional manner - Handling customer complaints and resolving issues effectively - Providing product information and assisting customers with ordering processes - Collaborating with other team members to ensure customer satisfaction - Documenting customer interactions and feedback in the CRM system - Working closely with the sales and operations teams to address customer needs - Participating in regular training sessions to stay updated on company products and services - Ensuring a high level of customer service and satisfaction at all times

Requirements: - Strong communication skills and the ability to work well in a team environment - Excellent decision-making abilities and a cooperative attitude - A proactive and solution-oriented approach to problem-solving - Proficiency in Microsoft Office and CRM software - Previous experience in a customer service role is a plus - Must be able to work independently and manage time effectively - High school diploma or equivalent required

Benefits: - Vision insurance coverage - Company-provided equipment for remote work - Opportunities for training and professional development - Competitive salary and benefits package

Working Environment: At Waste Management, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a collaborative and inclusive work environment where all employees have the opportunity to contribute to our success.

Equal Opportunity Statement: Waste Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 27, 2024

Join our team and make a difference in the waste management industry! Apply now to become a Customer Service Assistant with Waste Management.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.