Customer Service Manager - Remote Work

Job Description:

Travelers Cos. is seeking a dynamic and experienced Customer Service Manager to join our team in Adelaide, South Australia. This is a full-time remote work position at a mid-to-senior level, requiring a minimum of 7 years of experience in customer service management. The ideal candidate will possess a resilient and driven personality, along with strong problem-solving skills and emotional intelligence.

Responsibilities: - Oversee and manage a team of customer service representatives, providing guidance and support as needed - Develop and implement customer service policies and procedures to ensure efficient and effective operations - Resolve escalated customer complaints and issues in a professional and timely manner - Monitor and analyze customer service metrics to identify areas for improvement and implement strategies for enhancement - Conduct regular training sessions for team members to enhance their skills and knowledge - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management, preferably in the travel industry - Excellent communication and interpersonal skills - Strong leadership abilities with a focus on team development - Proficient in CRM software and other customer service tools - Ability to work independently and prioritize tasks effectively - Willingness to work flexible hours as needed

Benefits: - Profit sharing opportunities - Visa sponsorship if needed - Travel opportunities for professional development and networking

Working Environment: At Travelers Cos., we believe in injecting a sense of joy and vibrancy into the work environment. We encourage open communication, collaboration, and a positive attitude among our team members. Our remote work setup allows for flexibility and freedom while still fostering a strong sense of teamwork and shared goals.

Equal Opportunity Statement: Travelers Cos. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: May 8, 2024

Join us at Travelers Cos. and make a difference in the world of customer service management!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.