Customer Service Manager - Remote Work

Job Description:

Anadarko Petroleum is seeking a dedicated and adaptable Customer Service Manager to join our team in Brisbane, Queensland, AU. This is a full-time remote work position at a mid-to-senior level, requiring a minimum of 6 years of experience in customer service management.

Responsibilities: - Oversee a team of customer service representatives to ensure exceptional service delivery - Develop and implement strategies to improve customer satisfaction and retention - Analyze customer feedback and data to identify trends and areas for improvement - Train and mentor staff to enhance their performance and skills - Collaborate with other teams to streamline processes and enhance the overall customer experience - Handle escalated customer inquiries and complaints in a professional manner - Monitor key performance indicators and take corrective actions as needed - Utilize critical thinking skills to identify and implement innovative solutions - Maintain a high level of communication with team members and key stakeholders - Embrace creativity in problem-solving and decision-making processes

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in customer service management - Excellent communication and interpersonal skills - Strong leadership abilities and the ability to motivate a team - Proven track record of improving customer satisfaction and retention - Ability to adapt to changing priorities and work in a fast-paced environment - Critical thinking skills and the ability to analyze data to make informed decisions

Personality Traits: - Adaptable: The ability to adjust to changing circumstances and priorities - Dedicated: A commitment to providing excellent service and achieving organizational goals

Soft Skills: - Critical thinking: The ability to analyze information and make informed decisions - Communication: Strong verbal and written communication skills

Benefits: - Paid sick leave - Relocation allowance - Medical coverage

Working Environment: - Embrace creativity in a culture that values fresh ideas and inventive solutions.

Equal Opportunity Statement: Anadarko Petroleum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: 2024-06-27

Join our team and help us deliver exceptional customer service to our valued clients. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.