Customer Service Officer

We are seeking a highly motivated customer service extraordinaire to join our team to ensure that the company's customers are provided with products, services, responses to queries/technical and pricing support in a timely and efficient manner.

Key Responsibilities

• Attend to customer enquiries, quotation requests, order and complaints.
• Solve customer problems and analyse customer service requirements and communicate to the Internal Sales Manager and/or other departments as appropriate.
• Maintain Customer Contact database and keep field sales personnel updated with customer requirements.
• Report all customer complaints and service requirements to appropriate personnel in a timely manner to maximise customer satisfaction.
• Provide internal support to sales personnel.
• Provide internal support to other departments as required.
• Expedite customer orders in a proactive manner.
• Managing Key Accounts assigned by the department manager,
• Ensure compliance with Company’s Health, Safety and Environmental policies and legislative requirements.
• Any other duties as reasonably directed.

Qualifications / Experience

To be successful in this position, you would:

• Possess a minimum of 2-3 years’ previous experience in customer service role;
• Have completed, minimum Year 12, ideally with English and Mathematics;
• Have well-developed interpersonal and communication skills;
• Have high attention to detail and accuracy;
• Have the ability to deal with pressure in a dynamic environment;
• Be computer literate with experience in ERP/CRM driven process systems;
• Display a high standard of personal appearance and conduct at all times.
• Be willing to attend a pre-employment medical assessment arranged by the Company and medically assessed to be capable of fulfilling your duties;
• Be prepared to apply for a National Police clearance, if not already in possession of one which is less than 3 months old.