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Position Title: Customer Service Officer
Position Type: Regular - Full-Time
Position Location: Ballarat
Requisition ID: 29314
At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to people's lives through great tasting food, we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come.
Due to an internal promotion, we are looking for a Customer Service Officer who will play a pivotal role in fostering positive customer interactions and maintaining strong relationships with 3PL’s, cold stores, and transport companies. Key responsibilities include leading customer satisfaction through exceptional communication and problem-solving skills, while also ensuring accurate order processing and timely resolution of issues. This role prefers experience in customer service & logistics, but a great ‘can do’ attitude and a collaborative approach to your work is what matters the most.
About the role
About you
What’s in it for you?
If you’re looking for your next challenge and want to get behind an organisation that celebrates real connections, then this is your role!
#LI-RS1
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Customer Service
Division: ANZ
Department: Customer Service
Location(s): AU - Australia : Victoria : Ballarat || AU - Australia : New South Wales : Gordon || AU - Australia : New South Wales : Lisarow || AU - Australia : New South Wales : Sidney || AU - Australia : Other : Reference job description || AU - Australia : Queensland : Brisbane || AU - Australia : Queensland : Morningside || AU - Australia : South Australia : Adelaide || AU - Australia : South Australia : Penola || AU - Australia : Tasmania : Hobart || AU - Australia : Tasmania : Smithton || AU - Australia : Victoria : Melbourne || AU - Australia : Western Australia : Perth
Company: McCain Foods (Aust) Pty.
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