Customer Service Officer - Urgent Position

We are looking for a driven Customer Service Officer to join our vibrant team at Northline Service Centre in Adelaide.
Growing your career as a Full Time Customer Service Officer is an awesome opportunity to develop competitive skills.
If you are strong in communication, critical thinking and have the right initiative for the job, then apply for the position of Customer Service Officer at Northline Service Centre today!

About the Role

As a Customer Service Officer, you will be the first point of contact for our customers to help organise collections, pick-ups, quotes and to offer general support for freight enquiries. Based at the National Service Centre, you will provide an outstanding customer experience via phone and email. You will meet customer expectations by delivering a professional and timely service every time. This opportunity requires the flexibility to work a roster between 7:30am and 6:30pm Monday to Friday.

 

About Northline

Northline is an experienced Australian owned, global logistics business with an industry-leading national network and an international reach into more than 100 countries. We have 13 depots across Australia with the ability and flexibility to tailor solutions to meet our customers’ requirements and evolving market demands, including scaling up to add further capacity as needed. Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

That’s why, we are, Australia’s Global Logistics People.

 

Your Duties Include

Take inbound customer calls

Professionally resolve requests for one-off quotes, estimated freight arrival times and pick-ups in a timely manner

Respond to email enquires as allocated

Complete KPI reports for selected customers

Communicate delays to customers and depots in a prompt and professional manner

 

To Be Considered for This Role

Experience offering outstanding customer service

Previous industry experience ideally obtained from within the Transport, Warehousing and Logistics Industry (desirable but not essential)

Previous experience in a call centre/customer care environment preferred

Excellent written and verbal communication skills with a professional phone manner

Intermediate PC skills with high levels of data entry speed and accuracy

Demonstrated ability to identify, prioritise and resolve problems in a timely manner

Exceptional ability to build rapport with a diverse range of internal and external customers

Good negotiation and conflict resolution skills

Previous experience working collaboratively within a team environment

 

Join Us

At Northline we believe our people are one of our greatest assets. We are proud of what we achieve and we like to recognise and reward those who go above and beyond. Benefits include:

Learning and development support

Employee recognition programs

Wellness and benefits programs

Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more!

 

If you would like to join the Northline team then please click the 'Apply' button now!

We thank all applicants for their interest, however only shortlisted candidates will be contacted.

Benefits of working as a Customer Service Officer in Adelaide:

● Excellent benefits
● Opportunities to grow
● Competitive salary