Customer Service Operator

Who we are:

With local specialists in over 20 EFEX branches supported by our national reach, we’re industry-leading experts delivering simplicity to our clients - local, regional & national - with right-sized IT solutions that are just right for them. We have a down-to-earth, accessible approach, speaking business to business, to ensure IT is the best enabler of better business efficiency & productivity for our clients.

The Role:

We are seeking a dynamic and customer-focused Customer Service Operator to join our Gladstone team. As a Customer Service Operator, you will be the first point of contact for our clients, providing exceptional customer service and efficiently directing incoming client calls to the appropriate technical teams for prompt issue resolution. Your excellent communication skills and ability to assess and prioritize inquiries will contribute to delivering exceptional customer service and maintaining our clients' satisfaction.

Responsibilities:

• Serve as the primary point of contact for clients calling for assistance and support.
• Greet clients warmly and professionally, demonstrating exceptional customer service skills.
• Efficiently gather and document relevant client information to assess the nature and urgency of the issue.
• Prioritize incoming calls based on urgency, complexity, and client needs.
• Enter all service requests into Salesforce Service Cloud with accuracy and detail

About You:

• Proven experience in a customer service or call center role
• Exceptional verbal communication skills
• Strong active listening and problem-solving skills, with the ability to remain calm under pressure.
• Proficiency in using technology and software. Experience in Salesforce Service Cloud is an advantage.
• Excellent organizational skills and attention to detail in documenting client interactions.
• Professional and courteous demeanor with a commitment to providing outstanding customer experiences.
• Ability to work independently and as part of a team in a fast-paced environment.

What we offer:

• Competitive Salary : We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience.
• Supportive Work Environment: At EFEX, we foster a culture of collaboration, support, and mutual respect, where your contributions are valued and recognized.
• Birthday Leave: Take a well-deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members' milestones.
• Opportunities for Ongoing Growth and Development: Your career progression is important to us, and we provide the necessary tools, resources, and support for your professional development and growth.
• Varied and Engaging Role: With a diverse range of projects and clients, you'll face new challenges and opportunities for growth every day, keeping your work exciting and fulfilling.

Join our dynamic team and be a key contributor to our continued success!