Customer Service Representative

Customer Service Representative – Personal Banking - Melbourne Inner

Job no: VOLDKNOCS24
Business unit: Personal Banking
Work type: Permanent Full time
Region: VIC- Melbourne inner

• Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career
• Make a real difference for our customers and communities
• When you're ready for a bigger challenge, you'll get the tools and support to succeed
• Learning is a daily part of the job

 
It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. 

It’s a good time to see what more you can find at NAB as a Customer Service Advisor!

The role:

This is an inbound call centre, phone-based role that will see you supporting our consumer customers. You will be taking calls from our existing customers enquiring about their internet banking and credit cards or transaction accounts. We are open Monday - Friday (7am-9pm) and Weekends (9am-6pm) and your shifts will rotate across these hours.  

The role will be a hybrid working model (on site/remote working) with the exception of training periods. You will be required on site for the first portion of training located at 700 Bourke Street.

Your opportunity

By joining NAB in a pivotal Banking role, you are bringing your personality, enthusiasm and passion to every call. You are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard. 

What you will bring

• A Customer focus to ensure you always have the customers needs front of mind
• Ability to navigate multiple systems whilst being on the phone
• Someone who thrives in a high energy, fast-paced & supportive team environment
• Strong communication, written and listening skills
• Able to work in a hybrid environment from home and in the office
• Someone with a great attitude who wants to start their career in banking
• Previous contact centre & customer service experience will be highly regarded 

Culture & Benefits

Our culture is underpinned by four aspects to How We Work at NAB: Excellence For Customers, Grow Together, Be Respectful, and Own It - these aspects shape what our people and businesses do every day.

• Free Parking!
• Dress for your day in office
• Onsite cafeteria
• Work close to home
• 5 min walk to Knox City Shopping Centre
• A Highly Engaged workplace
• Volunteer Leave
• Lifestyle and Banking Discounts
• Monthly Rostered Day Off

A diverse and inclusive workplace works better for everyone.

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Join NAB

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.  

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted.

Advertised: 12 Apr 2024 6:00 AM AUS Eastern Standard Time
Closing: 22 Apr 2024 9:00 AM AUS Eastern Standard Time