Customer Service Representative

Ready to take your career to the next level? HOBAN are in partnership with a highly reputable Warehousing & Logistics company based in Pemulwuy, Greystanes & Alexandria who are currently seeking an experienced Customer Service Specialist to join and grow with their expanding team.


*This is a Temp to Perm position for the right applicant. You are required to work onsite Monday to Friday from 9am-5pm.*



Job Summary:

• Primary focus to provide exceptional customer service to both internal and external customers.
• Demonstrate a strong commitment to meeting the needs of customers to ensure full satisfaction by providing timely and quality service.
• A member to a strong team, where passion for customer service and enthusiasm for assisting others to achieve positive outcomes, underpins all activities.
• Constantly busy across multiple tasks - processing orders in SAP, coordinating with warehouse and customer around delivery dates, communicating out of stocks to customers, leading the future development of the customer service department.

Responsibilities:

• Handling calls and enquiries, always striving for a first point of call resolution and a Service Excellence experience.
• Action all inbound emails and faxes using Outlook.
• Accurate and timely processing of customer orders using SAP.
• Accurate and timely processing of EDI orders from external customers
• Liaise with customers regarding back-order status and alternate products.
• Liaising with sales teams and warehouse & distribution to provide relevant information for fulfilment of customer orders/ enquiries.
• Coordinate and process all customer returns in a timely manner using SAP.
• Investigate customer enquiries and respond to customer requests.
• Investigate customer account disputes and arrange credits, where necessary.
• Adhere to and comply with KPIs measures set by the business.
• Assist with EDI order management systems, including customer on-boarding, testing, data verification and training.

About You:

• Experience of Warehouse Operations is ideal, but not essential - pick packing, WMS, dispatch and receiving.
• Various SAP Warehouse Management System experience.
• Knowledge of Microsoft Excel, Word, Outlook & Teams.
• Experience with Customer Service for Warehousing Companies ideal, not essential.
• Experience with difficult customer conversations, complaints and damages to their products.
• Must have full-time Availability - Monday to Friday.

Should you be interested in applying for this opportunity, please 'APPLY NOW' For further information please call HOBAN on .

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email or visit hoban.com.au/adjustments .