Customer Service Representative

ABOUT US

The Pool Tile Company is Australia’s leading supplier of pool and outdoor tiles, proudly 100% Australian owned. As a specialist supplier to Australia’s best pool builders, landscapers, and architects we pride ourselves on providing quality products and amazing service. From humble beginnings, we’ve grown to offer the broadest selection of mosaic and stone tiles specially sourced for pools and landscapes. Our passion and drive has led to extraordinary growth over the past few years, with further expansion and development of new markets across Australia and beyond in the next 12 months. It’s an exciting time to join the Pool Tile team!

ABOUT THE ROLE

As the frontline representative of the Company, the Customer Service Representative plays a vital role in ensuring client satisfaction and promoting our products and services. This position is responsible for handling client consultations, responding to inquiries, processing orders, and delivering top-notch service at every interaction.

KEY RESPONSIBILITIES

• Answer incoming phone calls, emails, and other communication channels promptly and professionally.
• Provide expert advice and solutions to client enquiries regarding products, services, and orders.
• Process client orders accurately and efficiently, including preparing quotations and processing payments through SAP.
• Coordinate and organise the best method of delivery for client orders, ensuring timely and secure shipment.
• Liaise with the warehouse to confirm stock availability and production lead times and communicate this information to clients.
• Document client selections and preferences to ensure accurate order fulfilment.
• Collaborate with the dispatch team to facilitate deliveries and stock pickups, ensuring smooth logistics operations.
• Respond to incoming sales inquiries in a timely manner, providing quotations and relevant marketing materials as needed.
• Opportunity to showcase your personality out in our Showroom serving our retail/trade clientele.
• Follow up on showroom leads by providing quotations, marketing literature, and gathering client or pool builder details for future follow-up.

ABOUT YOU

• Previous experience in customer service or client-facing roles is preferred.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanour.
• Strong problem-solving abilities and the ability to handle inquiries and issues effectively.
• Proficiency in using SAP or similar software for order processing and payment handling is advantageous.
• Detail-oriented with the ability to accurately document client information and order details.
• Ability to work well under pressure in a fast-paced environment while maintaining a positive and fun attitude.
• Strong organisational skills and the ability to multitask and prioritise tasks effectively.
• A proactive attitude with a commitment to delivering exceptional customer service at all times.

WHAT WE OFFER

We embrace a collaborative and consultative working environment that encourages staff to take ownership of their work and make a difference, in return we offer:

• Competitive salary package
• Company bonus scheme
• Team orientated environment
• Convenient Brisbane Airport location with onsite parking
• Values driven business
• Regular staff events and functions

HOW TO APPLY

If you are passionate about delivering exceptional customer service and thrive in a fast-paced, customer-focused environment, we want to hear from you! Take the plunge today and apply with your resume and cover letter!

We thank all applicants for their interest, however, only those selected for an interview will be contacted.