Customer Service Representative

Job Description

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Ranbuild business in our team as Customer Service Representative (Technical), located at our Hamilton Hub in Newcastle. Ranbuild is a market leader in the pre-engineered building market and has been supplying sheds, garages, and steel buildings for over 70 years, specialising in the commercial, residential, rural and equine markets. In this role, you’ll utilise your technical aptitude to learn to interpret plans and drawings, quickly developing your skill set across our range of products. Of course, we don’t expect you to know everything from day 1, you’ll have the support of a strong professional network at your fingertips who are invested in seeing you achieve. Your success will grow from estimating and providing specialist advice to customers and fabricators, as we grow our business now and into the future.

Learn more about our Ranbuild business at  

What Will You Do?

In this exciting customer-facing opportunity, you will play a key role both in supporting our Home Improvement and Shed market segment with estimations, while also supporting our customer service team.

• providing personalised assistance to customers, handling inquiries and quotes via phone and email
• partner closely with internal stakeholders including sales, commercial, and technical teams to exceed customer expectations
• follow up customer quotes, deliveries and product supplies for the team
• nurturing leads by following up on quotations and inquiries, converting them into rewarding sales opportunities

More About You

Working with a friendly and inclusive team, you’ll be collaborative, having a passion for continuous learning. In addition, you will bring:

• experience or exposure to technical drawings, drafting, building estimating, or a keen interest and willingness to learn
• exceptional customer service and communication skills, both written and verbal
• high attention to detail and ability to manage multiple tasks simultaneously
• the ability to influence and build rapport with internal and external stakeholders
• demonstrated computer literacy, with some experience in data entry and MS Office

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• receive a competitive salary package with the added perk of a quarterly bonus
• generous paid parental leave including continued super contributions while you’re on leave
• create and deliver innovative solutions that drive transformation in our business
• keep growing  through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday 3 June 2024.