Customer Service Representative

Company Overview: Join our dynamic team at E-Vehicle Company, a leading innovator in the electric vehicle industry. We are committed to sustainability and cutting-edge technology, providing eco-friendly transportation solutions to our customers. As we expand our operations in Australia, we are seeking dedicated individuals to join our team and contribute to our mission.

Role Overview: We are looking for organized and proactive Customer Service Representatives to support our growing team. You will play a crucial role in ensuring smooth customer interactions and providing top-notch support to our clients. This position involves handling customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products, services, and policies.
• Resolve customer issues and complaints with a focus on achieving positive outcomes.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address and resolve customer concerns.
• Assist in the development and implementation of customer service policies and procedures.
• Stay up-to-date with industry trends and product knowledge to provide informed assistance to customers.

Requirements:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience as a Customer Service Representative or similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• A positive attitude and a strong commitment to providing exceptional customer service.
• Must have the right to work in Australia.

What We Offer:

• Competitive salary and benefits package in line with the Australian National Employment Standards (NES).
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to be part of a company that is making a positive impact on the environment.
• Equal Employment Opportunity: E-Vehicle Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.