Customer Service Representative - Remote Work

Discover Financial Services is seeking a motivated and resilient Customer Service Representative to join our team in Canberra, Australian Capital Territory, AU. This is a full-time remote work position at the Associate Level, requiring a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Provide exceptional customer service via phone, email, and chat channels - Resolve customer inquiries and issues in a timely and professional manner - Identify and escalate complex customer issues to the appropriate team members - Maintain accurate and detailed records of all customer interactions - Stay up-to-date on product knowledge and company policies to assist customers effectively - Collaborate with other team members to improve overall customer satisfaction and retention

Requirements: - Excellent communication skills and a strong customer focus - Ability to think critically and solve problems effectively - Persuasive and able to navigate challenging customer interactions with empathy - Proficiency in using customer service software and systems - High school diploma or equivalent required; college degree preferred - Must have access to a reliable internet connection and a quiet workspace for remote work

Personality traits: motivated, resilient Soft skills: critical thinking, persuasion

Benefits: - Training & professional development opportunities to enhance your skills - Free accommodation for remote work - Paid sick leave for when you need to take time off for health reasons

At Discover Financial Services, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to providing equal opportunities to all individuals regardless of race, gender, age, religion, or any other characteristic.

If you are a dedicated Customer Service Representative who is passionate about providing top-notch service to customers, we encourage you to apply by the deadline on May 8, 2024. Join us in delivering exceptional customer experiences and growing your career with Discover Financial Services.

Equal opportunity statement: Discover Financial Services is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, or any other characteristic. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.