Customer service sales support

Team Trader wants you!

GSM Electrical is the name behind the Trader brand, Australia’s fastest-growing range of electrical accessories, aimed at the electrical contractor market. Owned and operated in South Australia, Our DNA is ‘Passion, Flexibility & Partnership’, values we hold in every aspect of our business.

Our Customer Relations Team is growing. We are now hiring a talented ‘Customer Relations Assistant’ to help us create the best customer experience for our internal & external stakeholders.

We are looking for someone skilled in customer service, sales support & administrative support with a happy, confident & friendly phone manner.

If you enjoy working in a friendly team environment and have great enthusiasm, you might be the person we seek! This is a full-time position with a rapidly growing Australian company.

The Role:

You will be responsible for delivering exceptional customer service via phone & email inbound queries.

Create relationships with our clients, including electrical wholesalers & contractors.

Ability to work autonomously & as part of a collaborative team.

Processing of sales orders, credits & other data.

Providing expert administrative support to the team.

Support of our national sales team.

Efficiently respond to customer inquiries & inbound sales orders.

Provide customer support for technical queries, specifications, product availability, pricing & shipping information.

Monday to Friday, 8.30am - 5.00pm Roster

About You:

A “can do” attitude is essential to fit into the TRADER culture.

Excellent attention to detail.

Passionate, positive, focused & detail oriented.

A flexible, adaptable approach.

Exemplary phone manner & personality.

A person who thrives in a collaborative & results-focused environment.

Ability to multitask across numerous clients & tasks.

Enjoyment and understanding of data entry & inbound sales.

Ability to work in a close-knit team, friendly team.

Excellent communication skills.

Microsoft Office Suite experience.

If you share the DNA of our business, want to join a rapidly growing Australian-owned company and desire a challenging and rewarding career, please apply.

Applications must include a cover letter & resume and be submitted via Seek or emailed directly to Peter Schlotfeldt – Customer Relations Manager at

*Due to the high level of expectant applications, only successful candidates will be contacted for an interview.