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We are Polestar. We are detail obsessed performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail one without compromise. We dont believe in shortcuts we innovate constantly and we are relentless in our pursuit of the best. Were expanding and we need people who share our vision and want to be part of something different.
Main Responsibilities:
The Polestar Customer Service Sr. Manager will be the primary point of contact for all customer service activities relating to the brand in Australia handling the interface and coordination with Polestar Headquarter / APAC region and Volvo Cars Australia. You will deliver and secure customer service and support of all Polestar products and services for Australia when it comes to the service business operation and related systems as well as dealer support & customer support.
Role includes the following areas
Customer Service :
Customer Care :
Required Experience/Qualifications:
You are driven committed experienced leader within the aftersales department and the automotive industry with more than sixyear working experience and service strategy experience in premium car brands. We are looking for someone who understand the customer needs in the automotive area as well as in other consumer areas. Bachelors Degree (Automotive Engineering preferred). Masters Degree and global experience a plus.
To be successful in this role you should have a proven track record in a global company structure with regional/local setup. You have a strong strategic mindset as well as operational hands on capabilities.
About Us
Polestar is an electric performance brand determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us electricity and innovation drive our cars. We are all in dedicated on our ambition. Guiding our industry forward. Electromobility is the main focus of todays automotive industry and Polestar is at the centre of this development introducing worldclass electrified cars and innovative customer focused services and offers.
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