Customer Service Supervisor

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia. 

Job Description

• Implement and maintain the Company’s Quality System for Customer Service procedures.
• Provide guidance and support to the Customer Service team, ensuring adherence to office procedures.
• Assist Technical Representatives with customer inquiries, reports, samples, and orders.
• Address customer account queries promptly and implement corrective actions as needed.
• Manage accounting records and ensure compliance with statutory and audit requirements.
• Utilize the ERP system for customer and project pricing, product information, and order management.
• Coordinate with freight providers for delivery status and proof of delivery.
• Liaise with Branch Logistics for stock replenishment, back orders, and non-collected orders.
• Monitor back order and open sales order lines daily.
• Co-ordinate admixture deliveries and provide basic technical assistance to customers.
• Maintain petty cash float and process invoices and credits in a timely manner.
• Compile invoices for imprest and liaise with Accounts Receivable for credit account applications.
• Handle special projects and tasks as directed by the Customer Service Manager.

Qualifications

• Minimum of 2 years of previous experience in a supervisory role within a Customer Service environment.
• Advanced computer skills, including proficiency in MS Word, Excel, and Outlook.
• Ability to prioritize and multitask effectively in a fast-paced environment.
• Excellent time management skills to meet deadlines and manage workload efficiently.
• Strong understanding of Customer Service principles and best practices.
• Demonstrated leadership skills with the ability to motivate and guide a team.
• Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
• Keen attention to detail to ensure accuracy in customer interactions and data management.
• Positive attitude with a proactive approach to problem-solving and customer satisfaction.
• Ability to work collaboratively in a team environment and contribute to a positive team culture.

Additional Information

As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with:

• A competitive salary package.
• A supportive working environment with a strong, positive company culture
• We invest in our employees – you will be provided with all relevant training and development.

We thank you in advance for your application, however only shortlisted candidates will be contacted.

Applicants must have valid AU working rights .

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

Sika Australia is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

Disclaimer – Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes.