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At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.
As an Australian head officed, ASX100 listed company we currently operate 14 data centres across Australia, with future national and international expansion planned.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
NEXTDC is where the Cloud Lives, and where AI Thrives.
Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.
As our Customer Service Team Leader you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.
Some of the tasks you’ll be responsible for:
You thrive working in a collaborative team environment, but you're also able to work autonomously, taking ownership and accountability for all aspects of your role. You're also adaptable and cope effectively with complexity and change. You're always thinking outside the box to determine ways in which you can provide a world class experience for our customers.
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
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